This is a translation of the Portuguese original. In case of discrepancy, the Portuguese version prevails.

Payments

Our commitment to fun and safety

Trust us to make your day at PaintOut truly memorable.

Payment methods: We offer several payment options for our customers’ convenience. We accept payments by credit card, debit card and other online payment services. During checkout, choose the method that best suits your preferences. Payments by Multibanco, credit or debit card and Payshop are processed by ifthenpay.

Returns and refunds: We recognise the right of withdrawal set out in Decree-Law No. 24/2014, Article 10. The customer has 14 days to return the product or cancel the contract at no additional cost and without having to give a reason. Some products, such as personalised, sealed or perishable ones, may be subject to exceptions. See Decree-Law No. 24/2014, Article 17, for more information. The refund will be made using the same means of payment used for the purchase, within a maximum of 14 days after receipt of the returned goods.

Important information about returns:

The customer must inform us of their intention to return within the 14-day period.
Products must be returned in their original condition and without signs of misuse.
Exceptions may apply to specific products; see our returns policy for more details.

Paintball session cancellation policy:

If you need to cancel your paintball session, please bear the following in mind:

Cancellations made more than 48 hours in advance: The customer may choose between a full refund or rescheduling the session to a new date, subject to availability.
Cancellations made less than 48 hours but more than 14 hours in advance: In this case, the customer is only entitled to reschedule the session to a new date, according to our availability. No refund will be made.
Cancellations made less than 14 hours in advance: Due to the proximity of the date and the organisation already carried out, we will not be able to provide a refund or reschedule the session. The no-refund policy applies strictly in these situations.

General conditions and exceptions:

Health exceptions: In cases of illness or accident that prevent participation in the session, please inform us immediately, accompanied by valid medical justification. We will consider each case to find the best solution, such as rescheduling the session.
Force majeure: In extraordinary situations beyond the control of both parties (for example, adverse weather conditions, national emergencies), we reserve the right to cancel the session. In these cases, the customer may choose to reschedule the session or receive a full refund.

Your satisfaction is our priority, and we are committed to providing a transparent and hassle-free purchase and booking experience. Thank you for your understanding and cooperation with these policies, which are essential to ensure effective and fair management for all our customers.